German Customer Service - Alcântara, Portugal Setúbal

Job Title: Customer Service – German Speaker

Location: Alcântara, Portugal

Work Model: On-Site

Start Date: 10 November 2025

About the Role

We are looking for German-speaking Customer Service Representatives to join a dynamic international team based in Alcântara, Lisbon. This position is ideal for candidates who are motivated, communicative, and eager to start or grow a career in customer service.

Key Responsibilities

• Handle incoming customer inquiries in German via phone, email, or chat
• Provide accurate information and solutions in a professional and empathetic manner
• Follow company procedures and maintain high customer satisfaction levels
• Collaborate with internal teams to ensure smooth issue resolution

Requirements

• Fluency in German and English (B2)
• Eligible documents:
  • EU ID
  • Residence Card, or
  • Certificate of Protection (issued later than March 2022)
• Previous customer service experience is a plus
• Availability to work rotative shifts from Monday to Sunday, between 08:00 and 00:00
• Shuttle transport provided for employees finishing shifts at midnight

Schedule

• Rotative role, Monday to Sunday between 8:00 AM and 12:00 Midnight

Benefits

• Full-time,
  - site role in a modern and multicultural environment
• Training and career growth opportunities
• Shuttle service available for late shifts