German Customer Service - Lisbon - Competitive Salary

German Customer Service - Lisbon - Competitive Salary

We are seeking a Customer Service German Speaker to provide outstanding support to our German‑speaking customers. You will be the first point of contact, managing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Handle and resolve customer complaints efficiently and empathetically.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Identify and escalate complex issues to the appropriate departments when needed.
• Achieve and exceed customer service performance targets.

Qualifications

• Native or fluent German speaker.
• Very good English language skills.
• Excellent written and spoken communication skills.
• Customer‑focused with a proactive and positive attitude.
• Ability to multitask and perform well in a fast‑paced environment.
• Strong problem‑solving and organizational skills.
• Previous experience in customer service or related field is a plus.

Benefits

• Competitive salary.
• Relocation package for candidates moving to Portugal.
• Career development opportunities within an international company.
• Dynamic and multicultural work environment.

Location

Lisbon, Portugal