German Customer Service - Lisbon, Portugal - Competitive Salary

German Customer Service – Lisbon, Portugal

Job Title: Customer Service – German Speaker

Location: Lisbon, Portugal

Work Model: On‑Site

About the Role: We are looking for German‑speaking Customer Service Representatives to join a dynamic international team based in Lisbon. This position is ideal for candidates who are motivated, communicative, and eager to start or grow a career in customer service.

Key Responsibilities

• Handle incoming customer inquiries in German via phone, email, or chat.
• Provide accurate information and solutions in a professional and empathetic manner.
• Follow company procedures and maintain high customer satisfaction levels.
• Collaborate with internal teams to ensure smooth issue resolution.

Requirements

• Fluency in German and English (B2).
• Eligible documents: EU ID, Residence Card, or Certificate of Protection (issued after March 2022).
• Previous customer service experience is a plus.
• Availability to work rotational shifts.

Schedule

• Rotational role.

Benefits

• Full‑time, on‑site role in a modern and multicultural environment.
• Training and career growth opportunities.
• Shuttle service available for late shifts.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industries

Human Resources Services