German Customer Service - Lisbon, Portugal

German Customer Service – Lisbon, Portugal

Job Title: Customer Service – German Speaker

Location: Lisbon, Portugal

Work Model: On‑Site

About the Role

We are looking for German‑speaking Customer Service Representatives to join a dynamic international team based in Lisbon. This position is ideal for candidates who are motivated, communicative, and eager to start or grow a career in customer service.

Key Responsibilities

• Handle incoming customer inquiries in German via phone, email, or chat
• Provide accurate information and solutions in a professional and empathetic manner
• Follow company procedures and maintain high customer satisfaction levels
• Collaborate with internal teams to ensure smooth issue resolution

Requirements

• Fluency in German and English (B2)
• Eligible documents: EU ID, Residence Card, or Certificate of Protection (issued after March 2022)
• Previous customer service experience is a plus
• Availability to work rotating shifts
• Shuttle transport provided for employees finishing shifts at midnight

Schedule

• Rotative role

Benefits

• Full‑time, on‑site role in a modern and multicultural environment
• Training and career growth opportunities
• Shuttle service available for late shifts