German Customer service (Lisbon) Lisboa

German Customer service (Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

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Client:

CBTalents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

60f3e11a68b4

Job Views:

4

Posted:

20. 04. 2025

Expiry Date:

04. 06. 2025

Job Description:

Job Title: Legal Operation Analyst (Content Moderation - German Speaking)

Location: On-site, Oeiras, Portugal

Schedule: Monday to Friday, 9:00 AM - 6:00 PM

About the Role:

Are you
- oriented and passionate about ensuring online safety and compliance? We are seeking a Legal Operation Analyst to join our team! In this role, you will be responsible for moderating written content on social media platforms, identifying and addressing issues such as fraud and copyright infringement. You will handle legal requests accurately and efficiently, ensuring compliance with client policies, guidelines, and performance metrics. This position requires strong analytical skills and the ability to maintain
- quality standards while meeting deadlines. This role primarily involves flagging and assessing social media profiles and related content, focusing on written information.

Responsibilities:

• Moderate written content on social media platforms to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain
  -
  - date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills:

• Language: Fluent in German (written and spoken), B2 level English.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).
• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Excellent attention to detail.
• Strong analytical and
  - solving skills.
• Ability to work independently and as part of a team.
• Ability to learn and adapt quickly to changing policies and procedures.

Recruitment Steps:

• Initial Screening
• Operations Round Interview and Written Language Assessment
• HR Interview

Conditions & Benefits:

• Annual Base Salary: 15, 260 (including meal and transportation allowances)
• Yearly Target Bonus: 5% of yearly gross base salary
• Language Premium Bonus: 3, 240/year
• Total Annual Compensation: 18, 500 gross
• Other Benefits:
  • Health Insurance
  • Life Insurance
  • Family Plan (for spouse/legal partner and children)
• Type of Contract: 2-month training agreement + 1-year
  - term contract with 30 days probation
• Relocation Support (for candidates moving from outside Continental Portugal):
  • Bureaucratic support to obtain NIF and NISS
  • Assistance in finding suitable housing
  • Relocation bonus: 2, 000 gross (paid with first payroll cycle)
  • Additional 1, 000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.