German Customer service Lisboa

German Customer service
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

As a Legal Operation Analyst, you will be responsible for moderating written content, focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims, defamation, fraud, and falsification, ensuring adherence to company policies and legal guidelines.

Responsibilities

Moderate written content to identify and mitigate potential fraud or copyright infringement.

Review and process legal requests promptly and accurately.

Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).

Maintain
-
- date knowledge of client policies and guidelines.

Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills

No previous experience required; maximum up to 12 months experience within content moderation preferred.

Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Recruitment Steps

Initial Screening

Operations Round Interview and Written Language Assessment

HR Interview

Conditions & Benefits

Meal Allowance: 7. 63/work day (paid in meal card, net amount)

Transportation Bonus: 720/year

Yearly Target Bonus: 5% of yearly gross base salary

Language Premium Bonus: 3240/year

Other Benefits

Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)

Type of Contract: 2-month training agreement + 1-year
- term contract with 30 days probation

• Relocation Support (for candidates moving from outside Continental Portugal):
  • Bureaucratic support to obtain NIF and NISS
  • Assistance in finding suitable housing
  • Relocation bonus: 2, 000 gross (paid with first payroll cycle)
  • Additional 1, 000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
#J-18808-Ljbffr