German Customer Service

Customer Service- German Speaker (F/M/X)

Ontem

Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we 'create better together' by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#Creating
Better
Together

Job Description - Customer service Order Management

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting our Business Units of our European direct markets.

• You’ll be part of a global team of more than 7, 000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package
• You’ll have the opportunity to grow and develop your career with us.
• You’ll work hard and have fun doing it!

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Process incoming customer orders via prescriptions received in Kumavision (Kuma).
• Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
• Ensure record accuracy by maintaining data integrity during the order entry process
• Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
• Collaborates
  - functionally with Warehousing, Billing and Contract Management Teams as well as Customers (Health Care Professionals) directly to ensure correct process flow.
• Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates.
• Provides support to other Care team members as needed.
• Intimately understand proper case handling process and can identify different business unit responsibilities.

WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

• Minimum 2 year of experience in a customer service role or in a similar role
• Proven track record driving process improvement initiatives
• Experience working with ERP systems: Kumavision
• Excellent mandatory written and oral communication in German
• Good written and oral communication in German
• Excellent
  - solving skills and mathematical reasoning
• Accurate and timely execution
• Ability to
  - task, embrace change and innovate in a
  - paced environment
• Ability to analyze data to identify trends and root cause issues
• Ability to adapt in a dynamic work environment and make independent decisions
• Basic Excel Skills
• Represents the company professionally, ethically, and morally at all times

Customer Support

Ontem

Main responsibilities

Provide front line support and act as primary contact for clients.

Log all questions, incidents, problems and requests with accurate and complete information

Research and respond to all calls,
- mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures

Perform first level technical troubleshooting and problem solving.

Fulfil reporting, data extraction and application configuration requests

Escalate requests and incidents to the next level of tier support based on established guidelines and procedures

Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

Support internal project and development teams during new product releases roll out

Drive continual improvement into monitoring/measurement/alerting practices and tools.

Work in alternating shifts with earliest start at 6: AM and latest finish by 19:00 PM.

Occasional Saturday for technical operations with customers on an alternating schedule.

Fluent in both French and English (near native level)

Analytic and
- solving skills

Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market

The following Skills are valued:

Relevant academic background (3 yrs. min. )

Previous experience in similar functions

SQL (nice to have)

AS400

Banking knowledge and Stock (nice to have)

Customer Support with Dutch

1200-629 Lisboa, Lisboa Recruityard

Location: Lisbon (Relocation Support Provided) Workload: Full-Time Position Overview: We are currently looking for Dutch-speaking Customer Support Agents to join a
- growing team in Lisbon . This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting
- value clients and helping them grow their presence online. Main Responsibilities: - Provide support to
- level clients via chat, email, and phone. - Assist customers with the
- serve advertising platform and related tools. - Deliver pre‑and post‑sales support for digital advertising products. - Troubleshoot and resolve technical issues, such as bugs or delivery errors. - Communicate updates and resolutions to clients in a timely and professional manner. - Identify opportunities for customers to enhance their advertising performance. - Gather client feedback and share product insights to improve user experience. Candidate Profile: - Fluency in Dutch (mandatory) and proficient English. - Strong communication,
- solving, and interpersonal skills. - Basic technical proficiency and computer skills. - Ability to manage multiple tasks in a
- paced environment. - A team player with a proactive and customer‑oriented mindset. - Previous experience in customer support or digital marketing is valued but not required. Compensation & Benefits Package: - Competitive monthly
- Performance‑based
- Health insurance and employee
- Meal
- Relocation support (for candidates moving from within Europe)- Full training provided and
- Real career progression opportunities in a leading industryWhy Apply? - Join a well‑established and reputable company in the customer experience sector. - Work with globally recognized brands in an exciting and innovative field. - Enjoy a dynamic and multicultural team environment. - Build your career with ongoing training and advancement potential. - Benefit from a competitive compensation and relocation package. If you're fluent in Dutch, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with Turkish - Lisbon

1000 Lisboa, Lisboa Smart‑Recruitments

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains. About the project: You will support Turkish‑speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators. What you will be doing: Supporting clients by multiple communication channels (phone or email)Provide support to content creators both in Turkish and English;Provide pre and post‑sales support for all self‑service products;Provide product and tool support to improve clients experience;Identify trends and solve problems facing multiple SMB clients. Requisitos
Requirements
Fluency in Turkish (must be at least C1)Communicative level of English (at least B2)Ability to communicate clearly and effectively
Vantagens What we offer: Base salary: 1360 euros gross
Accomodation provided by the company in Lisbon (discounted)RELOCATION package for candidates from abroad
Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)Private health insurance after contract signature (additionally to the standard insurance). FOR INTERNATIONAL CANDIDATES: Airport pick‑up and administrative assistance with your registration in Portugal;Reimbursement of your initial flight expenses after 9 months of successful integration;Yearly complementary two‑way flight ticket to any country within the EU;Accommodation in one of our companys shared apartments;Free Portuguese lessons, sports activities, cooking lessons and much more!When you apply for this vacancy, you are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV directly with our client for the purpose of recruitment.

2750 Lisboa, Lisboa Smart‑Recruitments

Customer Support Agent with German in Portugal No Experience Needed: training provided Your Responsibilities: Contact with car customers, by phone, chat, and email in German. Arranging service appointments with service centers and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concerns Requisitos
Requirements
Fluency in German (must be at least C1)Communicative level of English (at least B2)You live in Portugal or you are ready to relocate
Ability to communicate clearly and effectively
Vantagens
Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one) Public and Private health insurance provided by the employer

IF YOU ARE MOVING FROM ABROAD:

Airport pick‑up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid Accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

2655 Lisboa, Lisboa Smart‑Recruitments

Customer Support Agent with Dutch in Portugal No Experience Needed: training provided Your Responsibilities: Contact with car customers, by phone, chat, and email in Dutch. Arranging service appointments with service centers and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concerns Requisitos Requirements Fluency in Dutch (must be at least C1) Communicative level of English (at least B2) You live in Portugal or you are ready to relocate Ability to communicate clearly and effectively Vantagens
Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one) Public and Private health insurance provided by the employer

IF YOU ARE MOVING FROM ABROAD:

Airport pick‑up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid Accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with Polish

Ontem

As a Customer Support / Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high‑profile technology clients, recognized for its cutting‑edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and medium‑size business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI‑DSS compliance process, explaining its importance and offering step‑by‑step help. (we will train you to excel!)
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• Fluency in Polish, C1 level and professional level of English, at least B2
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer‑focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail‑oriented and able to handle multiple tasks
• Solid decision‑making and problem‑solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a forward‑thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
• Work from the city center of Lisbon

Recruitment Process:

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

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