German Customer Service - Remote - Competitive Salary - Portugal

Job Description

As a Customer Service German Speaker, you will be responsible for providing outstanding customer support to German-speaking customers. You will be the first point of contact, managing inquiries, resolving issues, and ensuring that each interaction delivers a positive experience. Your main goal will be to ensure customer satisfaction, loyalty, and retention.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services
• Handle and resolve customer complaints efficiently and empathetically
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with internal teams to improve processes and enhance customer experience
• Identify and escalat[e] complex issues to the appropriate departments when needed
• Achieve and exceed customer service performance targets

Qualifications

• Native or fluent German speaker
• Very Good English Language
• Excellent communication skills (both written and spoken)
• Customer-focused with a proactive and positive attitude
• Ability to multitask and perform well in a
  - paced environment
• Strong
  - solving and organizational skills
• Previous experience in customer service or related field is a plus

Benefits

• Competitive salary
• Relocation package for candidates moving to Portugal
• Career development opportunities within an international company
• Dynamic and multicultural work environment

Location

Portugal