German Customer Service Representative Automotive

Location: Braga, Portugal (Remote)

Contract type: Permanent

Start date: 27 November 2025

Status: Urgent hire

Role Overview

We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team. In this role, you will provide
- quality support to customers and partners for connected car and digital automotive services, ensuring excellent user experience and timely resolution of inquiries.

Work Schedule

• Monday to Sunday 24/7 (rotational shifts, including nights and weekends)
• Days off: 2 rotational days per week

Key Responsibilities

• Provide customer support in German and English through phone, email, and chat.
• Assist users with issues related to connected vehicles, digital services, and account management.
• Troubleshoot technical or connectivity problems following established procedures.
• Document customer interactions accurately in the internal systems.
• Maintain service quality and follow up on complex cases when needed.

Requirements

• Fluent in German (C1-C2 level) and good command of English (B2 or higher).
• Excellent communication and
  - solving skills.
• Previous experience in customer service or technical support is an advantage.
• Ability to work in rotational shifts (24/7 schedule).
• Reliable internet connection and suitable remote work environment.
• Candidates must be based in mainland Portugal, but relocation support is offered for those moving from abroad.

Compensation & Benefits

• Base salary: competitive
• Bonus: 80€/month
• Meal allowance: 7. 23/day
• Transport allowance: 20€/month
• Health insurance: from day 1
• Position bonus (Braga): 20€ per 12 months
• Relocation assistance available for German and Nordic candidates relocating from abroad
• Full training provided prior to start date