German Customer Service Specialist Banking Project Lisboa

Remote from Mainland Portugal | Full‑time, rotative shifts – Start date: 18 September 2025

Overview

Join our team to support customers of a leading German banking institution. As the German Customer Service Specialist, you will be the trusted voice that delivers solutions with empathy and professionalism.

Responsibilities

• Serve as the first point of contact for German‑speaking clients via phone, email, and chat.
• Resolve inquiries related to retail banking products, accounts, and transactions.
• Guide customers through online banking access, mobile app usage, and T‑PIN setup.
• Recommend relevant banking services in line with customer needs (sales focus).
• Ensure customer issues are resolved promptly and accurately.

Qualifications & Requirements

• Fluency in German (C2 level native or near‑native) – mandatory.
• English (B2 or higher) for internal communication and training.
• Sales experience – mandatory.
• Strong communication and active listening skills.
• Ability to work remotely with a stable internet connection.
• Residing anywhere in mainland Portugal or open to relocation (package provided).

Contract & Working Hours

• Full‑time, 40 hours per week.
• Schedule: Monday to Sunday, 07:00–23:00 – rotative shifts.
• Two rotative days off per week.
• Remote work from mainland Portugal.
• Relocation package for candidates moving from abroad.

Compensation & Benefits

• Base salary: 1, 100 gross (14 monthly payments).
• Performance bonus: 100 per month (paid over 12 months).
• Meal allowance: 7. 63 per day.
• Relocation package support for international hires.
• Paid training provided.

Why Join Us?

• Be part of a reputable project in the German banking sector.
• Work fully remotely without sacrificing stability.
• Use your language and sales skills to build trust and deliver impact.
• Collaborate with a diverse, international team in a supportive environment.