German Customer Service Specialist

About The Role

This position is ideal for tech‑savvy people who enjoy digging into issues and making users feel supported. You'll be part of a global project helping German‑speaking users with search‑engine‑related questions and technical tasks.

What You'll Do

• Handle customer interactions in German, providing accurate and friendly support.
• Solve technical issues using the project’s tools, scripts, and knowledge base.
• Document interactions and keep system notes up to date.
• Flag patterns or recurring problems to the team to improve processes.

What We're Looking For

• Fluency in German.
• Great communication skills and attention to detail.
• Ability to learn fast and work with technical information.
• Team player with a proactive mindset.

What We Offer

• Competitive salary plus performance bonuses.
• Meal allowance and health insurance.
• Relocation package.
• Professional training and career development opportunities.

Schedule

Monday‑Friday (08:00‑20:00, rotational) + weekends (08:00‑17:00, rotational). Two days off per week.

Location

Lisbon, on‑site.

This role requires valid authorization to work in the EU. Candidates must hold EU citizenship or a Portuguese residence card at the time of application.