German Customer Specialist in Portugal Lisboa

German Customer Specialist in Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Elevate Your Career in Customer Support!

We're looking for a motivated and
- focused Customer Support Specialist to join our vibrant and
- paced team. If you're quick to adapt, thrive in
- energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview:

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing
- notch assistance across various channels. Your clear communication and
- solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt,
  - quality support via phone, email, chat, and social platforms
• Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
• Approach every interaction with empathy, professionalism, and a
  - driven attitude
• Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus
• Build trust and rapport through thoughtful, clear communication
• Follow internal workflows and best practices while ensuring excellent service standards
• Share feedback to help improve support processes and elevate overall user experience
  
  
  

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your
  - being
• Relocation Package: Assistance to make your move smooth and
  - free
• Remote Work: Enjoy the flexibility of working from home
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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