German Customer Success Specialist - Lisbon Lisboa

Overview

Join an international customer support team where your German language skills and
- solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with
  - related questions, refunds, and account issues.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain
  - quality service standards while managing multiple tasks.
• Suggest improvements based on recurring customer issues.

Qualifications

• Native-level German and fluent English.
• Strong interpersonal and communication skills.
• Previous customer support experience preferred, online or
  -
  - face.
• Detail-oriented and proactive
  - solver.
• Comfortable working in a
  - focused, dynamic environment.

Benefits

• Hybrid working model after initial onboarding.
• Support with relocation and housing options.
• Private health insurance from day one.
• Paid training and career growth opportunities.
• Social and
  - building activities.