German Customer Support Consultant Lisboa

German Customer Support Consultant
Lisboa
Lisboa, Lisboa, Portugal

1 day ago Be among the first 25 applicants
Direct message the job poster from Room
Raccoon Hotel Tech
Room
Raccoon
Room
Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our
-
- one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Support Consultant / Customer Care Consultant
Type: On-site
Terms: Full-time
Language: German
Location: Only considering
- based in Lisbon & Cape Town. Your North Star
Customer Support plays a crucial role in our business by providing
- quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention. As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively. You will join a global team of customer service representatives and will be responsible for taking care of our German clients. Day in the life of the Customer Support Consultant
Customer Support- Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums. - Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to
- empt future
- Assess queries and, where necessary, escalate to internal teams via
- defined processes and channels and follow up to ensure
- Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention
Retention and Service Recovery- Working closely with our Implementations Team to ensure a seamless transition of client accounts to support. - Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into
- Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using Room
Raccoon and work with internal teams to prioritise resolving their
- Non-negotiable: Fluency in German and English- Has 2+ years' experience in a
- oriented, technical or customer support
- Technical proficiency in working on different systems (training will be provided)- Hotel (front desk/reservations) / and or hospitality experience
How to be successful as a Customer Support Consultant- Problem Solving- Empathy- Resilience- Free Food Fridays- Mac Environment- Performance Bonuses- Formal Training Budget
Disclaimer: Thanks so much for your excitement about joining Room
Raccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time, but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!Seniority
- Seniority level
Entry level
Employment
- Employment type
Contract
Job
- Job function
Customer Service and Information Technology- Industries
Software Development and Hospitality
Referrals increase your chances of interviewing at Room
Raccoon Hotel Tech by 2x
Get notified about new Customer Support Specialist jobs in Lisbon, Portugal. Customer Support Agent (Lisbon - Portugal)Customer Support Representative (Remote EU)Customer Support Representative - Remote in Portugal
Customer Service Representative (English-speaking) - Small Appliances
English Digital Ads Customer Support in Lisbon
Consumer Engagement Services Advisor - English Speaker
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr