German Customer Support For Online Video Platform - Lisbon Lisboa

German Customer Support For Online Video Platform - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

col-wide
Job Description:

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment

Good communication skills, both verbal and oral

Native German level written and spoken communication skills

Minimum B2 Level English Spoken and Written

European Nationality or Portuguese Work Permit

Proactive attitude and strong
- spirit

Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
- changing organism

Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case

Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities
You will be answering to the customers queries via phone,
- mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch

Provide general and technical support to customers who use any of our client's paid products

Escalate complex problems according to defined procedures

Benefits

The pleasant and inspiring working atmosphere

Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation

Professional development and a clear career path

Training & development opportunities

Competitive salary & relocation allowance

Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee

Let's improve the world of work?

Let's connect you with our Recruitment team.