German Customer Support for Online Video Platform - Lisbon
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German Customer Support for Online Video Platform - Lisbon, Lisbon
Cross Border Talents is recruiting German Customer Support for an Online Video Platform in Lisbon.
Are you passionate about customer support and technology? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your role as a customer support agent involves providing
- quality service to customers while working with prestigious worldwide brands.
Requirements
- At least 12 months of direct customer service experience, preferably in contact centers in B2C and/or B2B environments
- Good verbal and written communication skills
- Native German language skills, both written and spoken
- Minimum B2 level English proficiency, both spoken and written
- European nationality or Portuguese work permit
- Proactive attitude and strong team spirit
- Organized, quick learner, adaptable to changing processes
- Strong attention to detail and high standards of accuracy and efficiency
- Empathy and ability to handle customer emotions
- Willingness to work flexible hours, including evenings, weekends, and holidays; shifts from 8AM to 8PM, Monday to Sunday
Responsibilities
- Responding to customer queries via phone, email, or chat; identifying and troubleshooting issues; documenting actions; categorizing cases and bugs for engineering escalation
- Providing general and technical support for paid products
- Escalating complex issues as per procedures
Benefits
- Inspiring working atmosphere
- Opportunity to join a rapidly expanding global organization with a strong reputation
- Clear career development path
- Training and development opportunities
- Competitive salary and relocation allowance (for international candidates)
Employee status: Full-Time Employee
Interested in improving the world of work? Connect with our recruitment team.
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 24. 8. 2025
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