German Customer Support in Porto (No Phone Calls)

German Customer Support in Porto (No Phone Calls)

Join Blue
View Talent as a German Customer Support Specialist. Kick-start your career in E-Commerce support, helping customers worldwide through chat and email—no phone support required.

Role Overview: As an E-Commerce Customer Support Specialist, you’ll deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable,
-
- use platform.

Key Responsibilities:

• Support customers through chat and email with accurate, professional, and empathetic responses.
• Follow SOPs to solve issues efficiently or to escalated when needed.
• Meet performance targets, including quality standards and SLAs.
• Keep up with product changes, platform updates, and best practices through regular training.
• Stay
  - focused, offering straightforward, effective solutions.
• Share feedback and insights to improve processes and enhance customer experience.

Requirements:

• Proficiency in German (C1 level).
• Proficiency in English (B2 level).
• EU citizenship or Portuguese residency card.
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities.
• Desire to learn and advance in the field.

Why Join Us:

• Competitive Salary.
• Language Bonus.
• Meal Allowance.
• Health & Life Insurance.
• Collaborative Team.
• Relocation Assistance.
• Onsite Work Environment.

Ready to take your career to the next level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Location: Matosinhos, Porto, Portugal. Employment type: Full-time.