German Customer Support in Porto (No Phone Calls)

Kick‑start Your Career in E-Commerce Support — Help Customers Worldwide!

Join a dynamic, team‑oriented environment where your digital know‑how and problem‑solving skills make a real impact. If you’re a strong writer who likes helping people and feels comfortable with today’s online tools, this position could be ideal for you. You’ll assist customers only through chat and email — no phone support required.

Role Overview

As an E‑Commerce Customer Support Specialist, you’ll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you’ll guide customers, handle issues, and support a reliable, easy‑to‑use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech‑driven setting.

Key Responsibilities

• Support customers through chat and email with accurate, professional, and empathetic responses
• Follow SOPs to solve issues efficiently or elevate when needed
• Meet performance targets, including quality standards and SLAs
• Keep up with product changes, platform updates, and best practices through regular training
• Stay customer‑focused, offering straightforward, effective solutions
• Share feedback and insights to improve processes and enhance the customer experience

Requirements

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why Join Us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well‑being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team