German Customer Support in Porto (No Phone Calls)

Launch Your Career in E-Commerce Support – Empower Customers Around the Globe!

Become part of a fast‑paced, collaborative team where your digital skills and problem‑solving abilities truly matter. If you’re an excellent communicator who enjoys assisting others and working with modern online tools, this role is a great match. You’ll support users exclusively through chat and email – no phone calls involved.

Role Overview

As an E-Commerce Customer Support Specialist, you’ll contribute to delivering smooth, efficient, and positive online shopping experiences. Through clear written communication, you’ll assist customers, resolve concerns, and help maintain a dependable, user‑friendly platform. This role is perfect for individuals who enjoy structured processes, prioritize customer satisfaction, and want to grow in a tech‑focused environment.

Key Responsibilities

• Assist customers via chat and email, ensuring responses are accurate, professional, and empathetic
• Adhere to standard operating procedures (SOPs) to resolve concerns or elevate cases appropriately
• Consistently meet performance expectations, including quality metrics and service‑level agreements (SLAs)
• Stay informed about product updates, platform improvements, and industry best practices through ongoing training
• Maintain a customer‑centric mindset, providing clear and effective solutions
• Offer feedback and share insights to help optimize workflows and improve the overall customer journey

Requirements

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well‑being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level?

Apply now and be a key player in delivering outstanding customer experiences while advancing your career!