German Customer Support in Porto (No Phone Calls)

German Customer Support in Porto (No Phone Calls)

Launch your career in e‑commerce support – empower customers around the globe! Join a fast‑paced, collaborative team where your digital skills and problem‑solving abilities truly matter.

Role Overview

You’ll support users exclusively through chat and email – no phone calls involved. As an E‑Commerce Customer Support Specialist, you’ll deliver smooth, efficient, and positive online shopping experiences.

Key Responsibilities

• Assist customers via chat and email, ensuring responses are accurate, professional, and empathetic.
• Adhere to SOPs to resolve concerns or appropriately escalates cases.
• Consistently meet performance expectations, including quality metrics and SLAs.
• Stay informed about product updates and platform improvements through ongoing training.
• Maintain a customer‑centric mindset, providing clear and effective solutions.
• Offer feedback and share insights to help optimize workflows and improve the overall customer journey.

Requirements

• Proficiency in German (C1 level).
• Proficiency in English (B2 level).
• EU citizenship or a Portuguese residency card.
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities.
• Desire to learn and advance in the field.

Why join us

• Competitive Salary.
• Language Bonus.
• Meal Allowance.
• Health & Life Insurance.
• Collaborative Team.
• Relocation Assistance.
• Onsite Work Environment.

Ready to take your career to the next level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

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