German Customer Support in Porto (No Phone Calls)

German Customer Support in Porto (No Phone Calls)

Kick-start your career in
- commerce support and help customers worldwide. Join a dynamic,
- oriented environment where your digital
- how and
- solving skills make a real impact. This role focuses on chat and email support—no phone calls required.

Role Overview: As an
- commerce customer support specialist, you will deliver seamless online shopping experiences. Using clear, friendly written communication, you will guide customers, handle issues, and support a reliable,
-
- use platform. This role suits structured workflow lovers, customer satisfaction enthusiasts, and
- driven growth seekers.

Key Responsibilities:

• Provide chat and email support with accurate, professional, and empathetic responses.
• Follow SOPs to solve issues efficiently or elevate when needed.
• Meet performance targets, including quality standards and SLAs.
• Keep up with product changes, platform updates, and best practices through regular training.
• Stay
  - focused, offering straightforward, effective solutions.
• Share feedback and insights to improve processes and enhance the customer experience.

Requirements:

• Proficiency in German (C1 level).
• Proficiency in English (B2 level).
• EU citizenship or a Portuguese residency card.
• At least one year of experience in customer support or a related role.
• Strong analytical, leadership, and communication abilities.
• Desire to learn and advance in the field.

Why join us:

• Competitive salary and language bonus.
• Meal allowance during work hours.
• Health & life insurance.
• Collaborative and supportive team environment.
• Relocation assistance for smooth move.
• Onsite work environment.

Ready to take your career to the next level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!