German Customer Support in Porto (Welcome Bonus 3000 Euros - No Phone Calls) Matosinhos

Overview

German Customer Support in Porto (Welcome Bonus 3000 Euros - No Phone Calls) at Blue
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Launch Your Career in Tech Support – Help Users Worldwide! This role focuses on supporting global users of
- edge digital products exclusively via chat and email, with no phone calls involved. You’ll be part of a dynamic,
- oriented environment where your technical skills and
- solving mindset shine.

Role Overview

As a Customer Support Specialist, you’ll ensure seamless customer experiences through written communication. You’ll assist users, troubleshoot issues, and provide reliable guidance. This role suits individuals who value structured processes, customer satisfaction, and growth within a collaborative,
- driven team.

Key Responsibilities

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
• Use established support workflows (SOPs) to resolve issues or escalate when needed
• Consistently meet service standards, including quality metrics and SLA targets
• Stay current on product updates and best practices through ongoing training and feedback
• Approach every case with a
  - first,
  - oriented attitude
• Share ideas to optimize support processes and contribute to continuous improvement

Requirements

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your
  - being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services

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