German Customer Support (JUNIOR) in Porto
German Customer Support (JUNIOR) in Porto
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German Customer Support (JUNIOR) in Porto
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- Provide exceptional customer support in German through phone, email, and chat.
- Assist customers with inquiries related to products, services, billing, and account management.
- Resolve customer issues efficiently while maintaining a positive and friendly attitude.
- Escalate more complex problems to internal teams when necessary and follow up with customers.
- Accurately log all interactions and ensure that customer data is up to date.
- Maintain knowledge of products, services, and company policies to offer accurate and informed solutions.
- Work towards achieving individual and team performance targets, including customer satisfaction and response times.
- Provide exceptional customer support in German through phone, email, and chat.
- Assist customers with inquiries related to products, services, billing, and account management.
- Resolve customer issues efficiently while maintaining a positive and friendly attitude.
- Escalate more complex problems to internal teams when necessary and follow up with customers.
- Accurately log all interactions and ensure that customer data is up to date.
- Maintain knowledge of products, services, and company policies to offer accurate and informed solutions.
- Work towards achieving individual and team performance targets, including customer satisfaction and response times.
- Native German speaker with strong written and verbal communication skills.
- Fluent in English for internal communication and reporting.
- Previous experience in customer service or a related role is preferred but not mandatory.
- Strong interpersonal skills and the ability to handle challenging situations calmly.
- Problem-solving mindset with attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and other customer service tools.
- Competitive salary with a comprehensive benefits package.
- Health insurance and wellness programs.
- Career growth opportunities within an international company.
- Paid time off, including vacation and holiday allowances.
- A friendly and multicultural work environment.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Technology, Information and Media
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: CallForTalents Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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