German customer support- Lisbon Lisboa

Overview

We are looking for fluent German speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What We Are Looking For In a Candidate

• Speak proficiently (C1/C2) German and have a good English level (B2)
• Good communication and soft skills

What You Will Have To Do

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver
  - calibre customer service for
  - sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What You Will Be Offered

• Attractive monthly salary
• Complete paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Many other benefits

Important Information

It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Skills

german, customer support, communication skills, english level b2, german (c1/c2), client relationship management, crm, crm management, english (b2), fluent german, good communication, soft skills, proficient german (c1/c2)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wholesale