German Customer Support Lisboa

German Customer Support
Lisboa
Lisboa, Lisboa, Portugal

Position: Customer Support Representative

Responsibilities:

1. Answering customer questions and executing orders during the first contact across the entire Service Retail.
2. Assist with phone banking ID, T-PIN, and Postbank app setup.
3. Card blocking, unblocking, and exchange; recording phishing cases.
4. Accepting payment transaction orders.
5. Providing product information.
6. Recording complaints.
7. As needed, selling products/services (currently not active).

Requirements:

1. Proficient in German (C1+).
2. Conversational English skills (B1+).
3. Willingness to resolve even difficult cases on the first contact.
4. Ability to work under stress.

Additional Benefits:

• Investment in training.
• Relocation package.
• Opportunity for career growth.
• Work in a large multinational company with a friendly international team.