German Customer Support Specialist in Lisbon Porto

German Customer Support Specialist in Lisbon
Porto
Porto, Porto District, Portugal

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Porto and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀?

Help keep social media safe and positive!

Do you love helping people, speaking multiple languages, and working with smart tech? Join a
- growing team that’s changing how small businesses accept payments!

We’ve created a simple device that lets entrepreneurs take card payments anywhere, just by using their smartphone. We believe in fair pricing, easy setup, and supporting small merchants—because everyone deserves a chance to grow.

As a Customer Support Specialist, you’ll support customers in German by answering questions and helping them use our payment products.

Your Tasks

• ? Support customers via phone, email, chat, and social media
• ? Help merchants with their products, services, and account questions
• ? Work closely with other teams like Sales and Marketing
• ? Suggest ways to make our customer service better and smoother
• ? Document cases and feedback clearly

What We’re Looking For

• ? You speak German fluently and have a good level of English
• ? You’re confident using smartphones, tablets, and computers
• ? You’re friendly, patient, and love talking to people
• ? You’re curious, like solving problems, and don’t give up easily
• ? You stay calm and organized, even when it gets busy
• ? You care deeply about making customers happy
• ? Experience in a contact center or support team is a plus

What We Offer

• ? New and modern office.
• ? Full training to help you succeed.
• ? Relocation support (if applicable).
• ? We promote
  - company mobility to work at any of our sites around the world.
• ? Private health insurance, free after six months
• ? Competitive wages (14 monthly payments per year) + bonus

Location

Porto, Portugal