German Customer Support Specialist in Lisbon Setúbal

Kickstart Your Career in Customer Support!

Are you motivated by helping others and solving problems with empathy and efficiency? Join our team as a Customer Support Specialist and become the
- to person for assisting customers while gaining valuable professional experience in a collaborative environment.

Overview

As a Customer Support Specialist, you’ll interact with customers through digital channels to provide clear solutions and ensure a smooth, positive experience. You’ll play a key role in building customer trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.

Key Responsibilities

• Respond to customer questions and requests via chat, email, or other digital platforms
• Assist with account management, service inquiries, and troubleshooting
• Provide accurate information about products, services, or procedures
• Escalate complex issues to the appropriate teams when needed
• Keep detailed and organized records of customer interactions
• Collaborate with colleagues to streamline support processes and share best practices
• Consistently meet service quality and response time goals
• Stay informed about company updates, policies, and tools to provide effective assistance

Requirements

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
• Language Bonus: Receive additional compensation for your German language proficiency.
• Meal Allowance: Enjoy a meal allowance during work hours.
• Health and Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work Environment: Be part of a supportive and communicative team.
• Relocation Package: Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch!