German Customer Support Specialist in Lisbon

Launch Your Career in Customer Support!

Do you enjoy helping others and finding solutions with empathy and efficiency? Join our team as aCustomer Support Specialistand become a trusted point of contact for customers while gaining valuable professional experience in a collaborative,
- oriented environment.

Role Overview

As aCustomer Support Specialist, you’ll communicate with customers through digital channels, providing clear guidance, timely solutions, and a friendly approach. Your role is essential in building customer confidence by resolving inquiries, troubleshooting issues, and ensuring every interaction is positive and professional.

Key Responsibilities

• Customer Communication:Respond to questions and requests via chat, email, or other digital platforms.
• Support & Troubleshooting:Assist customers with account management, service inquiries, and technical issues.
• Information Delivery:Provide accurate and
  -
  - date details about products, services, and company procedures.
• Escalation Handling:Identify and **escalate** complex cases to the appropriate teams for resolution.
• Documentation:Maintain clear, organized records of customer interactions and resolutions.
• Team Collaboration:Work closely with colleagues to share insights and improve support processes.
• Performance Focus:Meet or exceed service quality and response time objectives.
• Continuous Learning:Stay informed about company policies, updates, and tools to provide the best possible support.

Requirements

• Language Skills:Fluent inGerman (C2)andEnglish (B2).
• Eligibility:EU citizenshipor a validPortuguese residency card.
• Experience:0–1 year of experience in customer support or a related field.
• Skills:Excellent communication, analytical thinking, and
  - solving abilities.
• Mindset:Eager to learn, proactive, and motivated to grow in a dynamic environment.

Why Join Us?

• Competitive Salary:A compensation package that values your skills and potential.
• Language Bonus:Extra pay for your German proficiency.
• Meal Allowance:Support for your daily meals.
• Health & Life Insurance:Comprehensive coverage for your peace of mind.
• Onsite Work Environment:A collaborative and friendly workplace that fosters growth.
• Relocation Package:Full assistance to ensure a smooth move to Portugal.

Ready to grow your career in customer support?

Apply today and take the first step toward a rewarding professional journey!