German / Deutsch / Alemão / Beliebte Video-App: Support By Chat / 11.12 / Porto Office

German / Deutsch / Alemão / Beliebte Video-App: Support By Chat / 11.12 / Porto Office
Porto
Porto, Porto District, Portugal

Location: Porto Office Park

• Start date: 11. 12
• Current shifts: Monday–Sunday 08:00–17:00 or 09:00–18:00 5 days/week, 2 rotative days off). *Evening shift (13:00–22:00) may be added later.
• We offer an efficient and fast online recruitment process
• No experience needed, we provide training

Project: It's a global tech innovator behind the world's leading AI-driven
- video platform and content services. It't probably the most popular Video App in the World

As a German-speaking Customer Advisor, you will:

• Respond to customer questions quickly and clearly via email and chat regarding their orders of tech products promoted on platform
• Provide accurate information about gadgets, device features, usage instructions, and compatibility.
• Follow our
  -
  - step guidelines to fix issues (eg. device malfunctions, connectivity problems, or installation support) or pass them on if they're more complex
• Handle inquiries about deliveries, order status, returns, and replacements (e. G. "My gadget hasn't arrived", "The charger is not working").
• Meet agreed response times and quality targets every day
• Take part in ongoing training and feedback sessions to keep sharpening your skills

Competitive salary and compensation system:

• 1100€ gross x 14 months (it's 1283€ gross x 12 months)
• 100€ gross x 12 months – monthly fixed bonus
• 7, 63€ net/day (it's 167, 86€ / month) – Meal allowance – issued as a prepaid card

What we offer:

• Start date: 11. 12
• Full-time employment contract (according to Portuguese law)
• Two-shift system: Monday–Sunday 08:00–17:00 or 09:00–18:00 5 days/week, 2 rotative days off). *Evening shift (13:00–22:00) may be added later.
• Relocation support (flight refund and accommodation in Porto - discounted from salary)
• Private health insurance from day 1
• Online recruitment process

What do we expect:

• You speak German (at least C1)
• You speak English (at least B2)
• Strong written communication skills
• Troubleshooting skills, able to investigate and resolve complex customer issues.
• Familiarity with social media products and a basic understanding of digital advertising.

Note: We require EU citizenship or full rights to work in Portugal

Are you interested in a new adventure?

Then apply with your CV, we look forward to you

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