German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus
Launch Your Journey in E-Commerce Support!
Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering
- tier service, this
-
- based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global
- commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth — primarily through digital channels
- Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
- Guide users through platform features like cancellations, returns, and account updates
- Work
- functionally with internal teams to deliver timely and accurate support solutions - Escalate challenging or sensitive issues appropriately and efficiently
- Consistently meet quality benchmarks and turnaround expectations
- Offer clear,
- focused guidance to enhance the customer journey - Stay current on platform policies, feature updates, and
- commerce best practices
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your
- being - Relocation Package: Assistance to make your move smooth and
- free - Onsite Work: Engage and grow in a collaborative office environment
- Informações detalhadas sobre a oferta de emprego
Empresa: Phiture Localização: Sintra
Sintra, Lisboa, PortugalPublicado: 5. 8. 2025
Vaga de emprego atual
Seja o primeiro a candidar-se à vaga de emprego oferecida!