(German) Quality Analyst (M/F) - €1.200 A Month Lisboa

(German) Quality Analyst (M/F) - €1.200 A Month
Lisboa
Lisboa, Lisboa, Portugal

**Come and work with us. **We are looking for a **French Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or
- conformity issues. Our **client **is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy. As a **Quality Analyst** in this project, your daily responsibilities will include:
- Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls. - Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)- Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of
- Reports script problems or questions to appropriate
- Assists clients in monitoring specific programs as
- Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance
- Makes monthly call monitoring plan and execute this plan. Keeps track of what has been
- Provides relevant information for Monthly Quality Report. - Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be
- Acts at least half a day per week as CSR to keep up
- Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs. - Making sure that our team is using the appropriate terms/language in terms of UK
- Provide soft skills training/coaching in terms of UK Culture
To succeed in the role, you will need to have:
- Native or proficient **French **(mandatory)- Advanced level of **English **(at least C1) both verbal and
- Availability to work fully **from Sete Rios (Lisbon) site** -
- Schedule from **Monday to Sunday - 8am to 8pm**:
- Good organization / time management
- Ability to work with a variety of people from diverse
- Ability to make fair and consistent judgments and
- Ability to solve problems and offer
- Ability to influence
- Effective project
- Ability to adhere to all organizational policies and
- Ability to give constructive feedback to CSRs which lead to performance improvement. - Counseling
- **Must hold EU citizenship or valid work permit for Portugal**:**Benefits. **- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.