German Social Media Support Lisboa

Provide timely and
- quality support for Bytedance's tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and
- quality customer interactions.

Key Responsibilities

• Handle incoming support inquiries– via email and chat – with efficiency and accuracy.
• Adhere to standard operating procedures (SOPs) to resolve issues and elevate complex cases as necessary.
• Maintain adherence to established service level agreements (SLAs) and quality standards.
• Participate in regular training, coaching, and performance reviews to continuously improve service quality.

Requirements

• Excellent written skills.
• Used to handle chats and tickets.
• Preferred experience in a contact center/service program for any advertising technology company.
• Product support experience is advantageous.
• Familiarity with social media products and a basic understanding of digital advertising.
• Adaptability and flexibility in a dynamic environment.
• Troubleshooting skills, with the ability to investigate and understand complex customer issues.

Relocation Package

• Travel costs Reimbursement
• Accommodation

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Business Consulting and Services