German Speaker B2B Travel Agent (with GDS Experience) Lisboa

Overview

German Speaker B2B Travel Agent (with GDS Experience) at The Lemon Consulting. Location: remote, Portugal or hybrid, Lisbon (candidate's discretion). Employment type: Full-time. Remuneration: Base salary.

Responsibilities

• Assist travelers with
  -
  - class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to
  - minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company’s success
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs

Requirements

• Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
• Previous working experience in a customer service role, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our
  - house travel customer service platform
• Flexibility to work
  - traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules

Benefits

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others