German Speaker - Customer Service Representative Lisboa

Overview

German Speaker - Customer Service Representative at Lets
Hire Solutions

Location: Lisbon, Portugal

Position: Customer Service German Speaker

Join to apply for the role and provide excellent customer service to German-speaking customers. You will be the first point of contact for customers, handling inquiries, complaints, and providing solutions to their problems. Your main goal is to ensure customer satisfaction and retention.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product and service information to customers
• Handling and resolving customer complaints and issues
• Keeping accurate records of customer interactions and transactions
• Collaborating with other teams to ensure customer satisfaction
• Identifying and escalating priority issues to the appropriate team
• Meeting and exceeding customer service targets and goals

Qualifications

• Native or fluent German speaker
• Excellent communication skills, both written and verbal
• Customer-oriented with a positive attitude
• Ability to multitask and work in a
  - paced environment
• Strong
  - solving skills
• Previous experience in customer service is a plus

Benefits

• Competitive salary
• Welcome bonus up to 3000$
• Relocation package for candidates living outside of Portugal
• Career development opportunities
• Dynamic and international work environment

Note: This posting may include references to related roles and recommendations for similar opportunities in Lisbon, Portugal.