German-Speaking (B2+) Customer Care Specialist - Financial Services Porto

Overview

German-Speaking (B2+) Customer Care Specialist - Financial Services

Job Openings German-Speaking (B2+) Customer Care Specialist - Financial Services

About the job

Join a leading international financial services provider and support German-speaking clients with banking and
- related inquiries. This is an excellent opportunity to develop expertise in the finance industry while delivering
- tier customer service.

Start Date: March 27, 2025

Contract Duration: 1 year, extendable

Working Hours: Monday to Sunday, rotating shifts (06:00 AM - 9:00 PM), 2 days off. 40 hours a week, 8 hours a day

Responsibilities

• Assist customers with online banking, transactions, and account inquiries
• Provide professional and efficient support via phone, email, and chat
• Collaborate with internal teams to resolve complex cases
• Ensure compliance with company policies and financial regulations

Requirements

• German proficiency at B2 level (written and spoken) and higher;
• English proficiency at C1 and higher, written and spoken;
• Availability to work
  - time onsite in Porto
• Previous customer service experience (preferably in a financial or banking environment) is a plus but not required
• Strong problem-solving skills and ability to handle customer inquiries professionally
• Excellent communication skills ability to explain financial matters clearly and concisely
• Attention to detail and ability to follow strict compliance and security procedures

Accepted Documents

• EU ID or Residence Card

On Offer

• Salary: EUR 1, 100 per month paid 14 times
• Extra payment for working on public holidays and Sundays
• Meal Allowance: EUR 7. 63 per working day, net, paid in a meal card
• Performance bonus: EUR 200/month for 12 months

Relocation Assistance

• Outside Portugal: Shared apartment for up to 12 months (EUR 280/month rent deducted from salary)
• Flight reimbursement (up to EUR 400 in Economy, after 6 months)