German Speaking Back Office Representative (Hybrid) Porto

German Speaking Back Office Representative (Hybrid)
Porto
Porto, Porto District, Portugal

Are you a meticulously organized and
- oriented professional with native-level German proficiency? Do you thrive in a supportive, hybrid work environment that blends
- site collaboration with flexible remote work? We're actively seeking an enthusiastic German-Speaking Back Office Representative to join our expanding team in Porto, Portugal!

We are a leading international financial services enterprise, operating across more than 30 countries and holding strong market positions in insurance solutions. Our European Service Center, a bustling hub of over 480 diverse and multicultural professionals in Porto and Lisbon, is dedicated to delivering operational excellence to our internal clients.

About Your New Team:

Extended Warranty Management (EWM) International

Our EWM International Team in Porto is spearheading the expansion of a key client's operations into the broader European market. Our client is a prominent leader in the automotive warranty sector in a major European country, and we're leveraging our platform to extend this successful model globally.

Currently, operations are strong in German and Italian markets, with recent launches in Spain, Portugal, and the Czech Republic. Exciting plans are underway to further expand into England, Sweden, and more by 2025.

Our core functions involve overseeing dealer warranty, extended warranty, and maintenance contracts. This includes processing authorization requests and managing various
- related demands for multiple products, tailored to each country and partner, all managed from our centralized Porto location.

Your Key Contributions in the EWM Team

As a German-Speaking Back Office Representative, you will play a critical role in ensuring smooth operations and high service quality. Your responsibilities will encompass:

• Vehicle Repair Request Oversight:
  
  Diligently manage incoming requests for vehicle repairs, ensuring strict compliance with contractual agreements.
• Application Validation:
  
  Conduct thorough assessments to confirm the eligibility and completeness of all received applications.
• Internal Liaison:
  
  Proactively connect with all necessary internal departments via phone to gather essential information and clarify details.
• Risk & Insurability Analysis:
  
  Analyze applications to determine insurability and evaluate financial risks, providing crucial support for
  - making in strict accordance with established procedures and delegation protocols.
• Decision Communication:
  
  Clearly and professionally convey decisions to both customers and business partners.
• Administrative Precision:
  
  Ensure meticulous administrative handling of all prepared processes and related documentation.

What We're Looking For in Our New Back Office Representative:

• German Fluency (C1-C2):
  
  Exceptional command of the German language, both spoken and written, is mandatory.
• Educational Background:
  
  A minimum of 12th-grade education, or a university degree in fields such as Business Administration/Management, Insurance, Banking, or Public Administration.
• Relevant Experience:
  
  At least 6 months of experience in a Back Office capacity.
• Automotive Insight:
  
  Familiarity with the automotive sector is considered a valuable asset.
• Tech Savvy:
  
  Proficient in using relevant IT tools and applications essential for team operations.
• Communication Prowess:
  
  Strong verbal and written communication skills across all interactions.
• Customer-Centric Focus:
  
  A relentless commitment to achieving high levels of customer satisfaction.
• Quality Drive:
  
  A strong dedication to delivering results with very high standards of quality.
• English Proficiency:
  
  Good written English skills are required for internal communications.

What Awaits You at Our Company

Beyond a competitive salary, you will benefit from:

• Comprehensive Financial Perks:
  
  Including meal, transportation, and child allowances.
• Extensive Health & Life Coverage:
  
  Private Health Insurance (extending to spouse and descendants), Life Insurance, and Travel Insurance.
• Flexible Hybrid Work:
  
  Enjoy a balanced work model with dedicated office days in Porto to foster team commitment, creativity, and human connection, complemented by remote working days for enhanced personal flexibility.
• Accelerated Career Path:
  
  Abundant opportunities for continuous professional development and career advancement, both within Portugal and across our global network.
• Modern Workspace:
  
  Access to
  -
  -
  - art office amenities, including dedicated zen and creative zones, among others.
• Employee Privileges:
  
  Benefit from a wide array of discounts through our group platform, complimentary language courses,
  - site & remote doctor services, and diverse company events.
• Diverse & Inclusive Environment:
  
  Thrive in a vibrant, multicultural workplace with professionals from various nationalities.
• Growth-Oriented Culture:
  
  Join a company deeply committed to its employees'
  - being and growth, demonstrated through substantial investment in training and career opportunities.

Ready to leverage your German language skills and operational expertise in a challenging yet rewarding role? Apply today and become part of our growing international team!