German Speaking Brand Ambassador In Porto Lisboa

German Speaking Brand Ambassador In Porto
Lisboa
Lisboa, Lisboa, Portugal

Job description

Are you passionate about beauty and social media? Engage with a vibrant online community, manage conversations, and shape brand interactions. Use your customer service skills to foster online engagement and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal. Ready to make an impact? Apply now!

Your responsibilities and impact as a Community Specialist will be:

• Act as a brand ambassador and engage in social media conversations
• Respond to consumer comments and direct messages on social media platforms
• Foster and moderate social media communities in line with brand tone and values
• Escalate comments and messages when necessary
• Maintain brand reputation and ensure consistent tone of voice across all platforms
• Conduct social listening to identify trends, risks, and viral topics
• Report on conversations and contribute insights through analytics tools

Skills, qualifications and interests you need to succeed in this role:

• Customer Service experience (call center, support role, helpdesk, etc. )
• Strong empathy and customer satisfaction focus
• native German & B2 English
• Good IT skills and ability to handle multiple digital tools efficiently
• Team player with a
  - oriented mindset
• Willingness to work in rotating shifts

What’s in it for you?

• €3, 000 Signing Bonus
• Full-time contract (40h/week) on rotating shifts between 08:
  
  00–20:
  
  00, Monday–Sunday

Relocation support for international candidates, including:

• Reimbursement of initial flight (after 3 months)
• Airport
  - up and administrative support (bank account, NIF, etc. )

Accommodation assistance:

• With shared housing (bills included):
  
  €810–€1, 100 gross/month
• Without accommodation:
  
  €1, 130–€1, 500 gross/month
• Paid training period (approx. 3 weeks)
• 22 vacation days per year (after 6 months of contract)
• Holiday and Christmas bonuses, plus meal allowance
• Health insurance from day one of your contract
• Free Portuguese lessons, cooking classes, sport activities & social events
• Real career growth in a global, multicultural company

Your future company:



Based in Porto, Portugal, this leading multinational is recognized for excellence in customer experience and sales support. You’ll join a diverse, inclusive team with colleagues from over 80 nationalities and enjoy strong onboarding, career development, and social integration support.

What to expect from living in Porto:

• Welcoming community of locals and international residents
• Coastal living with warm climate, beaches, and scenic views
• Affordable lifestyle with rich culture and delicious cuisine
• Famous for its historic charm and, of course, Port wine