German-Speaking Client Support & Sales Expert | Remote (Portugal North Only) Porto

German-Speaking Client Support & Sales Expert | Remote (Portugal North Only)
Porto
Porto, Porto District, Portugal

German-Speaking Customer Service & Sales Agent | Remote (Portugal – North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:

• Role: Customer Service & Sales Agent (German-speaking)
• Location: Remote in Portugal (Coimbra and north only)
• Schedule:
  • Monday to Friday: 08:00 – 18:00
  • Saturday & Sunday: 08:00 – 17:00
  • Occasionally: availability until 19:00 may be required
  • 2 rotational days off per week

Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in sales is mandatory – ideally in a
  - focused environment
• Excellent communication and persuasion skills
• Ability to work independently and manage a structured remote schedule
• Resides in Coimbra or further north in Portugal (strict requirement)

What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a
  - established global client environment
• Full training provided