German-Speaking Content Platform Support Representative

German-Speaking Content Platform Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Are you a
- savvy communicator with a passion for digital trends? We are seeking a dedicated German-speaking Content Platform Support Representative to join our rapidly expanding team.

This isn't just a support role;

it’s an opportunity to be at the heart of a global content revolution. You will act as the face of a
- renowned platform, helping users navigate the digital world while building a rewarding career in one of Europe’s most iconic cities.

? Special Welcome Offer

To kickstart your journey with us, we are offering a €2, 500 Signing Bonus for successful candidates! This is our way of investing in your talent from day one.

? Your Impact and Responsibilities

In this role, you will be the primary point of contact for our German-speaking community. Your mission is to ensure every user has a seamless, creative, and engaging experience.

• Multi-Channel Support: Deliver
  - quality assistance via email, live chat, and
  - platform messaging.
• Technical Troubleshooting: Diagnose and resolve a wide range of issues, from account security and feature bugs to content guideline inquiries.
• Strategic Communication: Adapt your tone to meet the user's needs, providing clear and empathetic solutions in both German and English.
• Process Innovation: Collaborate with specialized teams to escalate complex issues and contribute to the evolution of our internal knowledge base.
• Excellence & Accuracy: Maintain meticulous records of interactions to ensure a consistent and reliable user experience.

? Requirements: Who We Are Looking For

We value potential just as much as experience. If you have the following, we want to meet you:

• Native-Level German (C2): Exceptional written and verbal communication is a must.
• Strong English (B2+): Essential for internal collaboration and international training sessions.
• The "Tech" Factor: You are comfortable with digital ecosystems and learn new software with ease.
• Critical Thinking: A natural ability to analyze problems and find practical, efficient solutions.
• User-Centric Mindset: You are genuinely driven by the desire to help people succeed on our platform.
• Adaptability: You thrive in a
  - paced environment where digital trends change daily.

? What’s Waiting for You in Lisbon

We believe in taking care of our people. Our comprehensive benefits package is designed to support both your professional growth and your personal
- being:

• Financial Rewards: Competitive base salary plus the €2, 500 signing bonus.
• Relocation Support: Comprehensive assistance for candidates moving to Lisbon from abroad.
• Health & Security: Private Health and Life Insurance coverage from day one.
• Career Advancement: We offer clear development pathways into leadership, specialized technical roles, or
  - functional departments.
• World-Class Training: Intensive onboarding and continuous learning programs to keep your skills sharp.
• Modern Workspace: A
  -
  -
  - art office located in a
  - connected, vibrant area of Lisbon.
• Work-Life Balance: Team-building events, social activities, and initiatives focused on physical and mental health.