German-speaking Content Platform Support Representative

German-speaking Content Platform Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Are you a
- savvy communicator with a passion for digital trends? We are seeking a dedicated German-speaking Content Platform Support Representative to join our rapidly expanding team.

This isn't just a support role; it’s an opportunity to be at the heart of a global content revolution. You will act as the face of a
- renowned platform, helping users navigate the digital world while building a rewarding career in one of Europe’s most iconic cities.

Special Welcome Offer

To kickstart your journey with us, we are offering a €2, 500 Signing Bonus for successful candidates! This is our way of investing in your talent from day one.

Your Impact and Responsibilities

In this role, you will be the primary point of contact for our German-speaking community. Your mission is to ensure every user has a seamless, creative, and engaging experience.

Multi-Channel Support: Deliver
- quality assistance via email, live chat, and
- platform messaging.

Technical Troubleshooting: Diagnose and resolve a wide range of issues, from account security and feature bugs to content guideline inquiries.

Strategic Communication: Adapt your tone to meet the user's needs, providing clear and empathetic solutions in both German and English.

Process Innovation: Collaborate with specialized teams to escalate complex issues and contribute to the evolution of our internal knowledge base.

Excellence & Accuracy: Maintain meticulous records of interactions to ensure a consistent and reliable user experience.

Requirements: Who We Are Looking For

We value potential just as much as experience. If you have the following, we want to meet you:

Native-Level German (C2): Exceptional written and verbal communication is a must.

Strong English (B2+): Essential for internal collaboration and international training sessions.

The "Tech" Factor: You are comfortable with digital ecosystems and learn new software with ease.

Critical Thinking: A natural ability to analyze problems and find practical, efficient solutions.

User-Centric Mindset: You are genuinely driven by the desire to help people succeed on our platform.

Adaptability: You thrive in a
- paced environment where digital trends change daily.

What’s Waiting for You in Lisbon

We believe in taking care of our people. Our comprehensive benefits package is designed to support both your professional growth and your personal
- being:

Financial Rewards: Competitive base salary plus the €2, 500 signing bonus.

Relocation Support: Comprehensive assistance for candidates moving to Lisbon from abroad.

Health & Security: Private Health and Life Insurance coverage from day one.

Career Advancement: We offer clear development pathways into leadership, specialized technical roles, or
- functional departments.

World-Class Training: Intensive onboarding and continuous learning programs to keep your skills sharp.

Modern Workspace: A
-
-
- art office located in a
- connected, vibrant area of Lisbon.

Work-Life Balance: Team-building events, social activities, and initiatives focused on physical and mental health.