German Speaking Customer Advisor (Remote in Portugal)

German Speaking Customer Advisor (Remote in Portugal)

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We're looking for an enthusiastic and highly proficient German-Speaking Customer Support Specialist to join our team in Portugal. This is a secure, fully remote opportunity that focuses on supporting complex digital and mobility services for a major international client in the premium automotive sector. If you thrive in a
- paced, 24/7 customer environment and are skilled at troubleshooting technology, we want you!

The Role: Responsibilities

• Expert Digital Support: Deliver superior customer service via phone, email, and chat, assisting users with inquiries regarding cutting‑edge in‑vehicle infotainment systems, mobile applications, remote access features, and account management.
• Complex Troubleshooting: Diagnose and resolve technical issues related to digital product setup, software glitches, Wi‑Fi/Bluetooth connectivity, and navigation system failures. Translate technical jargon into clear instructions.
• Documentation and Escalation: Accurately log all customer interactions, feedback, and resolutions in the CRM system and efficiently escalates unresolved issues to second‑level technical or back‑office teams while maintaining customer ownership.
• Adherence to Quality: Maintain the highest standards of professionalism and empathy, ensuring every interaction reflects the premium quality expected by the client.

Work Schedule & Flexibility

• Rotating shifts (Monday–Sunday)
• Full‑time (40 hours/week) with scheduling flexibility to cover 24/7 service.
• Mandatory rotational shift pattern includes nights, weekends, and public holidays.
• Working days: Five days per week covering Monday through Sunday.
• Shift times: 8‑hour shifts rotated across 24‑hour cycle.
• Rest days: Two consecutive days off per week, rotating and may not always be Saturday/Sunday.

Candidate Requirements

• German Fluency: Native or
  - native level (C1/C2) in spoken and written German.
• English Proficiency: Good working knowledge (B2).
• Location: Must reside in or be willing to relocate to Portugal (EU citizenship or valid work authorization required).
• Technical Aptitude: Passion for new technology and proven ability to learn complex digital systems quickly.
• Experience: Previous experience in customer service, call centers, or technical support is beneficial; training provided for motivated newcomers.

Compensation & Benefits

• Generous relocation package for international candidates.
• Competitive base salary paid 14 times per year plus monthly performance bonuses and extra compensation for night/weekend shifts as per Portuguese law.
• Comprehensive health and life insurance coverage from contract start.
• Equipment: Necessary remote work tools including laptop and headset provided.
• Professional growth: Paid ongoing training and clear pathways for advancement.

Ready to Drive Your Career Forward?

If you possess the German language skills and the dedication to provide premium service, don't wait! Apply now; secure your fully remote role in Portugal and become a vital part of the future of automotive technology today!