German-Speaking Customer Experience Associate | Remote Porto

German-Speaking Customer Experience Associate | Remote
Porto
Porto, Porto District, Portugal

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:

• Role: Customer Service Agent (German-speaking)
• Location: Remote in Portugal

Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a
  - focused environment
• Excellent communication and persuasion skills
• Ability to work independently

What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a
  - established global client environment
• Full training provided