German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation Lisboa

German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation
Lisboa
Lisboa, Lisboa, Portugal

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role
We are looking for a motivated and
- oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and
  - related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Requirements

• Native-level German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and
  - solving skills
• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21, 800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2, 500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

How to Apply
If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.