German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation Lisboa

German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation
Lisboa
Lisboa, Lisboa, Portugal

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German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

Client:

Aether
Core

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4231ef0c7af2

Job Views:

3

Posted:

17. 04. 2025

Job Description:

Position: Customer Support Representative (German Speaker)

Location: Lisbon, Portugal

Start Date: Flexible

Employment Type: Full-time | Fixed-term contract (1 year)

About the Role

We are looking for a motivated and
- oriented Customer Support Representative to join our support team for a leading streaming platform.

In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities:

1. Provide timely and effective customer support through multiple channels
2. Diagnose and resolve technical and
   - related issues
3. Ensure a high level of customer satisfaction by delivering a positive experience
4. Work towards individual and team performance targets

Requirements:

1. Native-level German (minimum C1) and fluency in English
2. Previous experience in customer support (preferably 12+ months in a contact center)
3. Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
4. Strong communication and
   - solving skills
5. Technical troubleshooting knowledge is a plus

What We Offer:

1. Competitive salary package: approx. €21, 800 gross/year
2. Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
3. Performance and language bonuses
4. Health and life insurance (includes family plan)
5. Relocation bonus up to €2, 500 for candidates moving from abroad
6. Support with local registration and accommodation
7. Initial training provided and opportunities for career development

How to Apply:

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.