German Speaking Customer Service For Booking.com - Work Remote In Greece
German Speaking Customer Service for Booking.com – Remote Work in Greece
Mercier Consultancy Medical is offering a remote role for German speaking Customer Service Representatives based in Greece. This position is perfect for those passionate about travel and hospitality and committed to providing outstanding customer service.
Base Pay Range
The base pay range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience – speak with your recruiter to learn more.
Key Responsibilities
- Handle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in German.
- Provide customers with clear information regarding reservation details, pricing, and availability.
- Assist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounter.
- Effectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyalty.
- Accurately document all customer interactions and feedback in the CRM system.
- Stay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectively.
Requirements
- Fluency in German (written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, preferably in the travel or hospitality industry.
- Strong communication skills with an emphasis on active listening and empathy.
- Excellent problem‑solving abilities and a proactive approach to customer satisfaction.
- Ability to multitask and manage various inquiries in a fast‑paced remote environment.
- Proficient in using customer‑service software and CRM applications.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Competitive Monthly Salary.
- Two additional salaries per year.
- Fully paid relocation package.
- Fully paid training.
- Health insurance.
- And much more.
Job Details
- Seniority level: Entry level.
- Employment type: Full‑time.
- Job function: Customer Service.
- Industry: IT Services and IT Consulting.
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