German Speaking Customer Service for Tech Company - Work Remote In Greece
German Speaking Customer Service for Tech Company - Work Remote In Greece
5 days ago Be among the first 25 applicants
Mercier Consultancy Medical provided pay range
This range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for a leading tech company. This position is perfect for individuals who are
- savvy and passionate about delivering exceptional customer support. You will assist clients in German, addressing inquiries related to products, services, and technical support, all from the comfort of your home in Greece.
Key Responsibilities
- Manage customer inquiries related to tech products and services via phone, email, and live chat in German
- Provide detailed information on product features, troubleshooting steps, and account management
- Assist customers with installation and technical support issues, ensuring a smooth user experience
- Record and document all customer interactions accurately in the CRM system
- Collaborate with technical teams to escape and resolve complex issues when necessary
- Stay updated on new product launches, updates, and industry trends to provide relevant information to customers
Requirements
- Fluency in German (both written and spoken) is essential; knowledge of English is a plus
- Previous experience in customer service, preferably in the technology sector
- Strong communication and interpersonal skills, with a
- focused mindset - Excellent
- solving abilities and the capability to handle technical inquiries - Comfortable working independently in a remote environment while managing multiple inquiries
- Proficiency with CRM software and general computer applications
- Flexible availability to work various shifts, including evenings and weekends as needed
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More…
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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