German- speaking Customer Service for Website Solutions in Lisbon Abrantes

German- speaking Customer Service for Website Solutions in Lisbon
Abrantes
Abrantes, Santarém District, Portugal

Join a dynamic team in Lisbon and provide exceptional customer service for website solutions! If you’re passionate about helping customers maximize the potential of their websites, this is the perfect opportunity for you.

As a key member of our customer support team, you’ll assist users with troubleshooting, educate them on platform features, and ensure they receive the best possible service. Bring your enthusiasm for digital marketing, web design, and tech, and help shape the future of web solutions in a
- paced, rewarding environment.

Your responsibilities as Customer Service for Website Solutions will be:

• Deliver outstanding customer service through chat, email, and phone support.
• Assist users in troubleshooting issues with the client platform, offering effective solutions and guidance.
• Help users understand the platform's features to maximize the potential of their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay informed about new client features and updates to ensure accurate support.
• Gather and communicate user feedback to enhance the overall user experience.

What you need to succeed in this role:

• Language skills: German proficiency C2 level and B2 English level.
• Experience or knowledge in digital marketing and/or web design, and a strong enthusiasm for the field.
• Tech-savvy, with the ability to quickly adapt to new software and tools.
• At least 1 year of experience in customer service with a strong
  - centric focus.
• Excellent verbal and written communication skills.
• Strong
  - solving abilities and patience when assisting users.
• Experience with website builders or content management systems is a plus.
• Ability to work independently.

What’s in it for you?

• 12 months contract.
• Working Hours: Sunday to Friday – 05:00 to 20:00 (Rotative shifts).
• Days Off - Saturday and 1 rotational day.
• Competitive salary + meal allowances.
• Health insurance from day one.
• Flight reimbursement after 6 months.
• Relocation assistance for international candidates: accommodation (-280€ GROSS deducted from payslip).

Your Future Company:

Founded in 2000 by two French entrepreneurs, this startup has grown into a leading global brand. Recognized for growth and
- oriented services, they work with the most progressive brands and companies worldwide. With over 75, 000 multilingual employees across more than 50 countries, they are seeking new members to join their journey in their X hub.

Apply now and enjoy a personalized recruitment process where diversity is the norm. Receive specific tips and tricks for your resume and interview to increase your chances of landing the job.