German speaking Customer Service- Remote within Portugal Lisboa

German speaking Customer Service- Remote within Portugal
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Customer Service Automotive Digital Services (German Speaking)
Location: Braga, Portugal (Remote)
Start Date: 3rd July 2025
Language Requirement: German (Fluent)

Job Description:

Join our clients Automotive Digital Services team and be part of a dynamic, multilingual customer service project supporting a
- known automotive brand. As a German-speaking Customer Service Representative, your role will be to deliver
- quality support and guidance to customers across a variety of digital services and solutions.

Key Responsibilities:

• Provide outstanding customer service in German via phone, email, or chat
• Assist customers with inquiries related to digital automotive services
• Troubleshoot and resolve customer issues efficiently and professionally
• Escalate more complex queries to relevant departments
• Maintain accurate and detailed documentation of customer interactions
• Ensure service levels and quality standards are consistently met

Requirements:

• Fluency in German (C1 or higher) and good command of English (B1-B2)
• Previous customer service experience is a plus
• Strong communication and
  - solving skills
• Comfortable working in rotating shifts, including weekends and nights
• Tech-savvy and quick to learn new systems

Working Hours:

• Monday to Sunday 24/7 rotating shifts
• 2 rotating days off per week

Salary & Benefits:

• Gross Salary: 1030/month x 14 months
• Meal Allowance: 80/month x 12 months
• Relocation Package available for remote positions within this project (for German, Dutch, and Danish speakers)

Contract Type:

Full-time, Remote

Interested?

Were excited to hear from you! Send us your CV in English to amanda. kiss@cbtalents. org or click to apply!

Well be happy to share more details and guide you through the next steps!