German-Speaking Customer Service Representative For A Banking Sector In Lisbon, Portugal Lisboa

German-Speaking Customer Service Representative For A Banking Sector In Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

German-speaking Customer Service Representative for a Banking sector in Lisbon, Portugal

Lisboa

Do you want to work for a
- name Wealth Management & Insurance company and build a career in customer service? Our client is looking for German-speaking talent to join their team in Lisbon, Portugal!

Become part of an international support team for a globally renowned company in a banking sector. As a Customer Support Representative, you will play a key role in offering outstanding service to customers throughout their shopping journey. Develop your professional skills in a multicultural environment and enjoy the vibrant lifestyle of Portugal’s capital.

About the company
Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130, 000 professionals delivering
- quality services for major international brands across diverse industries.

Tasks

• Establish contact with German-speaking clients via phone to offer them the option of hiring a consumer insurance;
• Offer product and service information, assisting customers with troubleshooting and problem resolution;
• Ensure customer satisfaction by addressing issues accurately and efficiently;
• Maintain a positive and professional relationship with customers, demonstrating empathy and understanding;
• Document and track customer interactions in the CRM system.

Requirements

• Fluency in German (spoken and written) is required;
• Previous experience in customer service or a similar role is a plus;
• Strong communication skills with a
  - oriented approach;
• Ability to work independently and in a team;
• Proficiency with CRM software and basic computer skills;
• Ability to multitask and manage time efficiently in a
  - paced environment;
• High school diploma or equivalent (a degree is a plus).
• International work environment in a dynamic team
• Continuous support and training to improve skills
• Health insurance after 1 year.

About Lisbon
Lisbon offers a rich cultural heritage, sunny climate, and high quality of life. As one of Europe’s most vibrant capitals, it combines traditional charm with a modern lifestyle. Enjoy affordable living, delicious cuisine, and a welcoming atmosphere while working in a growing international hub.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5, 400 candidates secure their dream jobs.