German-speaking Customer Service Specialist Lisboa

German-speaking Customer Service Specialist

Join to apply for the German-speaking Customer Service Specialist role at Cross Border Group.

Ready to take your communication skills global? As a German-speaking Customer Support & Sales Representative, you'll deliver
- tier service to customers while identifying opportunities to drive sales and build
- term client relationships. This is your chance to work remotely from anywhere in Portugal or from our modern office in Oriente, Lisbon.

What you’ll do:

• Respond to customer requests via phone, email, or chat, providing timely and effective solutions.
• Log interactions in the CRM system and follow up until resolution, ensuring top customer satisfaction.
• Support order management, process requests, and proactively share updates with customers.
• Identify upselling opportunities and meet quarterly sales goals while maintaining excellent service standards.

You're the perfect fit if you:

• Speak German (native level) and English (B2).
• Have experience in customer support or contact center roles (mandatory).
• Bring a
  - driven mindset and enjoy helping customers find the right solutions.
• Are organized, proactive, and thrive in a dynamic environment.

What’s in it for you:

• 6-month contract (CDD) with the possibility of renewal.
• Flexible work setup: work from home or from our Lisbon office.
• Monday to Saturday schedule (08:00-21:00, rotational shifts).
• Performance bonus and daily meal allowance (7. 23 net/day).
• Health insurance after 6 months of employment.
• Join a friendly, multicultural team with real opportunities to grow.

If you're passionate about customer experience and want to use your German skills in a dynamic international setting, we’d love to hear from you.

Apply today and take the next step in your customer service career!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

Location

Lisbon, Portugal